Refund policy

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your order is damaged, defective, or you receive the wrong item, please contact us as soon as possible at deydream.skincare@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and any damaged packaging.

We'll assess the issue promptly and, where appropriate, arrange a replacement, refund, or other suitable solution.

Change of Mind

Due to the nature of our skincare products, we are unable to accept returns or offer refunds for change-of-mind purchases or products that have been opened or used.

If your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to accommodate changes or cancellations where we can.

This policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, not of acceptable quality, or does not match its description, you are entitled to the remedies available under New Zealand law.